FAQ

How long does delivery take?

We ship exclusively from our warehouse in Switzerland with Next Day Delivery: orders received Monday to Friday by 12:00 leave our warehouse the same working day and are usually delivered the next working day. Orders placed after 12:00, at weekends or on public holidays are shipped the next working day and usually delivered the following working day. Delivery times are not guaranteed.

What if I don't like the product ?

You can test our products worry-free for 14 days: if you don't like a product, you can return it within 14 days of receipt – even opened and tested, as long as it is complete and in good condition – and we will refund the purchase price. Sale items are excluded from returns. Please take a look at the return and return policy first.

What is your mission?

We are constantly working to improve the quality of life of our customers with high-quality products. Our top priority is the complete satisfaction of our customers and the constant optimization of our brand!

Why exactly ILUMIX ?

We only offer our customers selected, high-quality products. The products go through a rigorous process before they are offered for sale in our online shop. That's why we have experts put our products and production through their paces. This is how we can guarantee 100% good quality.

How can I give my feedback?

Use our contact form. We are always open to feedback, suggestions for improvement and requests from our customers. We will respond as quickly as possible. So don't hesitate to contact us if you need anything. We are available 24/7.

If you have any further questions, our customer service is available 24 hours a day.

Simply contact us using the contact form and we will answer your question!